Two service appointments scheduled, for which she and her daughter took off work,īut a technician did not show for either appointment and she did not receive aĬall either date advising a technician would not show. Guardian is a customer-centric organizationĪnd values the opportunity to address any concern. This is a big corporation are used to work for them and I find it irresponsible and disrespectful to schedule an appointment and someone not call or not show and I would like to file a complaint I already have all the components they're just coming to put in an updated panel board and yet no one has the courtesy to call me to reschedule they just up and reschedule or they don't show and I have a problem with that. I took a day off of work this Saturday and passed up extra money because they made appointments from 12 until four on both occasions there were no calls no shows and I'm still without my upgraded panel but I still have current charges with the Guardian Protection Services disappointed they tell me that it's going to take three hours for an install. I set up two different appointments for two different time frames took off of work my daughter for one day took off of work and left school.
REPLACING ALARM PANEL BATTERY GUARDIAN UPDATE
They were going to update the panel board which was out of date. Had some issues with my fire alarm continuously going off, call the company they told me it's just set up that way then the panel wouldn't turn off so I ripped it out of my ceiling. I have been with them for over seven years. I have a service plan with Guardian Protection Services. Should you have any questions, pleaseĬontact Guardian directly at (800) 776-8328. Notice provides time for all parties to coordinate the cancelation.įor informing Guardian of this matter. TheĬancelation process takes time when other suppliers are involved and the 30-day The dedicated cellular line our customer’s system has to our Monitoring Center,Īnd which powers the Guardian app and certain system alerts. Guardian, and many other monitoring companies, pay vendors in advanceįor services that support some of the features being provided, such as Verizon for Guardian’s cancelation policy requestingģ0-days’ notice is standard in the industry. To prevent a further delay while awaiting her written notice. Notice must be submitted, but Guardian sent our customer an electronic document Respect to the cancelation policy, our customer’s agreement states a written Increases were included on our customers’ electronic statements rather than viaĬopy of the statement with the most recent rate increase notification is Practices to become more environmentally friendly, notifications of rate Our customer’s statement the month before the increase would take effect. The rate increases, Guardian provided notice of the upcoming rate increase on
Had several price increases without notice, and when she finally decided toĬancel services, she was unhappy to be advised Guardian requires a 30-day (“Guardian”) is in receipt of our customer’sĬomplaint and values the opportunity to provide a response.Ĭomplainant states she signed a contract with Guardian on Augthat The info the company cited from the expired contract is in the fine print paragraph labeled Monitoring. I included a copy of the expired contract. While the amount is not large, I believe the company is taking advantage of their customers and should be stopped from this shoddy business practice.
I can see paying for a 2 day cancellation fee but 30 days is too much. I request that my funds be returned to me. I do not believe I should be held to an expired contract and believe this is a unfair business practice on the part of Guardian Protection. They refused and again cited the expired contract. I informed them on a follow-up call on 10 May I wanted to cancel immediately and asked that they return the funds. They informed me that I was on the hook for an additional 30 days since it stated in the expired 2014 contract that they required a 30 day notice. Unfortunately I had already paid for services (automatically thru my bank) for the month of May 2023. Since the contract expired they continuously raised the price for services (without notice). That contract expired after 60 months (two years). I signed an agreement with Guardian Protection on.
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